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xperia z1 compact data issue in USA

KingOmen
Visitor

xperia z1 compact data issue in USA

so i bought a Z1C on ebay because they dont sel this phone for the states yet but this is the phone i been waiting for a long time small and powerful and android! lol now that i have i love the phone but i have run in to a pretty annoying problem that i cant send or recieve pictures in messages.... i have t-mobile as my provider and at first i thought the issue was an APN issue so i put in the new apn and it didnt work so then i remembered that i need to hit that internet settings button under the mobile networks button in settings and that worked! i could send picture messages for a while.........then the issue returned i noticed my added apn names were some how erased so i went back and added them again! did this process several times because they kept erasing eventually i realized that by hitting the internet settings button they change the apn names to another tmobile version one so i tried addind the apn without hitting the internet settigns button but it wouldnt either looks like the only way i can recieve or send images is by pressing that button every! single! time! i need to send or recieve a pic..... this is very annoying and i dont know how to fix this issue.... any one can help me out with this?!? BTW my internet and all that works when this happens just recieving and sending through text images is what doesnt work......... HELP?!?!

4 REPLIES 4
Hampus
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

That sounds strange. My first suggestion would be to try another SIM-card in your unit. You can also try to add the settings manually via Settings > More... > Mobile networks > Access Point Names with the new SIM-card to see if they still being deleted.

KingOmen
Visitor

Well i have tried manually inputing the apn but thy keep changing automatically when i press the button to turn on the iternet and settings i havent yet tried getting another sim card though... one thing is when i went to get a sim card i told them it was a sony phone but they never asked which sony i thought they might have put it under a different type of sony phone and maybe that had something to do with it? but i called tmobile once n they did a lot of stuff on their end saying they had to open some type of connection or something because it was not their phone but when they did that still didnt work... then they were saying that its probably an issue with the phone and thats why they dont sell it in US yet but i think thats not true cause ive heard of oter people in US who have the phone working just fine and i checked and the phone fits all the bands that tmobile requires in order to work perfectly

Hampus
Champion

Okay, but give it a try with another SIM-card(MicroSIM) to see if the same problem appear.

But if there are no improvement, send me a personal message with your IMEI-number and I will look closer to it.

KingOmen
Visitor

I went to t-mobile in person to get the sum and apparently I was using wrong apn it was a US apn bit not the right one there is a new one and I was putting the old one which is what I found on line so far is working fine