Xperia Z1 Compact camera issue/freeze

[axllorenz]

The camera sometimes is not working. Once i tap the button, it will freeze and i need to lock and unlock the phone to see if it captures; however, there are no photos captured.

May I ask on what the problem is? is this a hardware issue or software issue?

Thanks

[_alexdon_]

Do you have stamina mode enabled?

[Alexander1]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I would suggest that you first of all try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[Heresy]

Does stamina mode cause this issue?

[_alexdon_]

You can try to add camera to exceptions.

[rick23ro]

Many people complained about camera freezing, Sony should fix this bug, not asking us to disable stamina mode or uninstall apps.

I don't have stamina mode and I am using only the popular apps that don't cause issues on other phones, and I still have camera freeze from time to time. So this is clearly a BUG, same as other issues like screen gamma/contrast, sound crackling and many others.

Sony should hire better testers and devs...

[VZH]

Approximately every 3-5 shots it freezes and I have to lock-unlock the phone. Stamina mode is Off. I have to use 3rd party apps instead

[Roy_666]

I have been facing the same exact thing with my phone. The camera freezes very frequently and the only option is to Lock & unlock the phone. I was under the assumption that the problem occurs only in Manual mode when the resolution was 21MPs, since it is to write a whole lot of data (5-6 mb) within a fraction of a sec, however to my surprise the problem occurs even in Superior Auto mode, where the max. resultion is 8MPs and the size of the file reduces to 1.5 - 2 Mb. And I also have a Class 10 micro SD to support the data write. This problem never happened before Kitkat. Infact the camera was running quite brilliantly even after the KitKat update, But off late the problem started and it is kind of a humiliation to proudly take your camera out for a group photo and then the freeze.... you are just left with...." Uhhhmm hhhmmm Hold On....... Hmmmm..... Uhmmmmm.. Hold On, Can we take another shot ? " 

[suit]

i have the same issue while recording video

camera is on manual mode

start recording: images freezes but the recording counter counts and the camera is recording

after tapping the stop button, the next try will likely work

[Alexander1]

Hi, 

Have any one of you tried to start the phone in safe mode as suggested above?

We have passed this on for investigation but please check safe mode to see if the behavior may be related to any 3rd party app installed in your phone.