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Xperia z1 Camera issue

MJAM
Visitor

Xperia z1 Camera issue

After upgrading to 14.3.A.0.681 i tried the back camera .. when i press the shutter button or touch the screen for foucs or taking picture, the cam stuck only the flash goes on and persist and there is no going back. i tried to downgrade the firmware but the issue is still on ..
so, simply my issue is: -
1 - back camera cant let u take photos by button or toching
2 - when u try to, the flash goes on and keep working
3 - back button at this time is not working unless u press the home button to close the app

4 - no foucs

so please any ideas ...

Thank u...

4 REPLIES 4
profile.country.GB.title
Uliwooly
Expert

try to save your pictures on your internal storage instead of an SD card 

also 

settings > apps > all > camera > clear data > force restart your phone 

MJAM
Visitor

sorry man dosent work either ... i tried but no response 

any other advises PLZ Grinning_Face

profile.country.GB.title
Uliwooly
Expert

Perform a factory reset, so everything will be deleted on your internal storage

profile.country.GB.title
Uliwooly
Expert