Xperia Z1 AR effect not working!!!

[diego87]

Hello Everyone,

I would like to see if anyone could help me with an issue I just encountered today. My Xperia Z1's AR effect is not working! When I select the app within the camera app I get the message: "Unfortunately, AR effect has stopped" and I don't know what to do to fix this. My Xperia Z1 is running Android 4.3 (14.2.A.1.136). Someone, please help me!

[Jake-SonyXperia]

Hi diego87

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

With the information supplied, I suggest clearing the data from the AR application.

Menu > Settings > Apps > All > AR Effect > Clear Data

Once this has been done try using the application.

I hope this helps.

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[diego87]

Hello Jake,

I have tried that and it still doesn't work. I also tried disabling and enabling and nothing! I hate to see this happen since I use the AR effect a lot. Thanks for helping me out.

[Jake-SonyXperia]

No problem,

It sounds although you may have a software issue, if clearing the data did not work I can only really suggest performing a Factory Data Reset, but before you do that try clearing the data from the Camera application within the same location and then test.

To perform a Factory Data Reset do the following.

Menu > Settings > Backup & Reset > Factory Data Reset > Untick remove internal Storage.

Before you perform this task however make sure to back the handset, follow the link below for instructions on how to perform this task.

Backup & Restore

I hope this helps.

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[diego87]

Jake,

Is that the only solution to this? Any possibility to uninstall and reinstall the app?

[Jake-SonyXperia]

Unfortunately the application cannot be removed from the handset it is default software, did you try clearing the Camera Application Data as suggested?

There is a possibility that this could be related to other third party software, I can suggest trying to remove any applications that you may have downloaded recently that may have caused this issue, you could also try defaulting all applications.

Menu > Settings > Apps > Menu Key > Press Reset App Preferences.

Let me know how you get on.

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[diego87]

Hello Jake,

Unfortunately it didn't work, the app isn't working. 

[Jake-SonyXperia]

That is unfortunate, then I can only advise performing the Backup and Factory reset.

I really do apologize for this inconvenience.

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[diego87]

Hello jake,

Will the factory reset effect any data stored in the microSD card?

[_alexdon_]

No,it will erase only phone memory.