Xperia z water damaged

[kunalsehgal_1]

My ports were closed and everything was perfect bt I went to rain for just 5 mins and it was very light but when I lighted my phone up the water went inside and when I visited service centre they said we'll not repair and for replacement pay 80% that means 32000 at least
WTF man is it really a water resistant,and if u dnt cover it under waranty then at least should've told at the time of purchase
Now at least tell how to dry it off and turn the pink indicator to white

[kyles]

always been a sony fan and bought the xperia z on contract. its only just over a year old but recently started crashing, now it just turns itself off. i've googled various troubleshooting and things to check and i notice my litmus strip has turned pink. I've never tried out its underwater capabilities and if it is water damaged the only way i can think of is because the charger seal does not seem as tightly fitting as the sd card cover or earphone cover. I've just started a repair option however i think 21.29 to send it back if its not covered by warranty is a bit steep so i'm already not impressed. very misleading from sony on a phones capabilities. never been a samsung fan nor an iphone but definately wont be a returning sony customer after this. you don't expect a phone of this price to last little over one year

[RobPK]

I have an update for my story, a positive outcome!!! i nearly fell over as i opened the parcel and read the repair service detail sheet : "Your mobile phone has been replaced with a factory tested warranty replacement unit. The balance of you warranty continues from the original handset purchase date." 12 business days (19 days) later and without even acknowledging they'd recieved it they sent a replacement. Im very relieved and very, very suprised about this, of course I cant complain, even if it had taken a full month I'd be happy with the result. I guess what i want to say is most of the stories on this particular forum are negative and i totally sympathise with all of you (thought I was going to be one too) but somewhere along the line someone has done the right thing and to you, Sir, I say thanks. You 

[brijpatel]

same problem facing... there is a little problem of call receiving speaker and they told me my phone is not in warranty.i asked for cost and.......... seriously you will not believe the cost is in 5 digits.. i suggest to go for other androids.. sorry Xperia.. you are money maker only.. help your clients you will go longer.. but i dont think you will..
improve your quality of phone and services.. totaly DISAPPOINTED with my decision of buying sony XPERIA Z..same on you

[nshan]

Hi, 

Water went inside my Xperia Z and now mobile works on Safemode, I dont know how long is this going to work.

If i charge my mobile it keeps on vibrating. 

please help me to solve this problem.

Thanks

Shanmugaraj

Coimbatore

[Thommo]

Sorry to hear this but you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

[stquinny]

Hi,

my xperia z stopped working the other week. While scolling through the new pages the phone just shut down. It did nt restart. I researched and performed the repair through the sony companion and all the other options i could find on hte internet. after a few goes i got it running again after 12 hrs it crashed again. another crack of the repair and the phone came good again for another 24hrs before crashing again. this time the repair did nt work and the phone just continued to loop through the start up. occasionlly it would get to the start up screen then crash again.

After taking back for warranty the response was water damage and it isnt covered. the phone has never seen water and the only indicator showing any signs of water was the headphone jack, which i expect would of occured from sweaty hands during exercise. the other 2 indicators are still fine. i would not expect water damage cause the phone to attempt to start or work then not and would expect water damage would stop the phone working all together.

Very disappointed with the reponse and sony have excepted there is an issue with the headphone jack as they changed the next model.

[Hampus]

Hi and welcome to the community stquinny! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear that.
I suggest that you raise this with your local support team for further information about warranty and how to proceed with this in the best possible way:
http://support.sonymobile.com/global-en/contactUs/ 

[Josh_marshall]

Can i just ask,,if i send my water damaged xperia Z to Sony Centre, how much will it cost me? Cause i dont have warranties anymore... Please tell me.. Thanks

[Ronil]

Bro i am facing same problem with my sony xperia zr they are also saying that to buy new phone you have to pay80%
And in my phone also all tha flaps were closed.
Sony cheats!! **bleep** bastards! I will never evr buy sony again in my life.

[glovstr]

Same here. Feeling a bit let down, last night I was taking pictures of my goldfish at home, so was double sure everything was closed and tight as it should be... barely a minute later the screen started jumping around and it stopped working altogether. Its dried out a bit overnight but now no touch screen (althrough the screen turns on) 

Just submitted a warrenty claim so will see how well Sony respond to this, Phone is barely a month old and otherwise a brilliant piece of kit, Phone bought soley for the waterproof and dust ingress as i'm a a semi professional photographer and my iPhone lens got too dusty, too quickly for me to buy another.