Xperia z water damaged

[kunalsehgal_1]

My ports were closed and everything was perfect bt I went to rain for just 5 mins and it was very light but when I lighted my phone up the water went inside and when I visited service centre they said we'll not repair and for replacement pay 80% that means 32000 at least
WTF man is it really a water resistant,and if u dnt cover it under waranty then at least should've told at the time of purchase
Now at least tell how to dry it off and turn the pink indicator to white

[phiwe]

My two week old phone got damaged after I tried the waterproof feature. It was fine on the day and then the next day the screen went hazy. I took it into my network provider repair centre and was told the phone is WATER RESISTANT and not WATERPROOF and they advised me to take the matter up with Sony directly.

Sent the phone to a Sony Repair Centre in JHB where they are also telling me they won't fix the phone because it is water damaged. Surely the nature of the claim made my Sony that the phone is waterproof should allow for warranty on this. I made sure the flaps were all closed bit this still happened; and I am discovering so many other similar cases.

A marketing agency in RSA for Sony contacted me after I lodged a complaint and they say they will escalate to Sony but no response yet. This is not good for your brand reputation and trust, considered false advertising if the claim cannot be backed up on proper use of the device.

[Mumu]

My C6603 is also not waterproof/water resistant . The problem is because of separating of back glass as a result of overheating after "heavy" use ( like an hour of wathing the video   or just browsing !). So the "damage story" begins at the corner under the 3,5 mm jack. Now I can open my back glass easily since the glue that the Sony use is on eternal vacaition. This problem is also supported by problem in camera flash, so you have to press hard the backglass to prevent spreading of the led light  through holes of backglass and thus obtaining purple mist photos!

I also talked hard to explain the situation Sony centers but they deny the situation.  My next phone will be any other phone but the Sony...Hello Sonyguys, can you hear me?

[gaffney46]

Sony Xperia Z wikipedia.org 24,103 people like this topic Edit About Sony Xperia Z Computers The Sony Xperia Z is a touchscreen enabled Android high-end smartphone designed, developed and marketed by Sony Mobile. The phone was announced by Sony at CES 2013 and was released on 9 February 2013 in Japan and 1 March 2013 in the UK. The Xperia Z runs the Android 4.1.2 (Jelly Bean) operating system. The smartphone has Ingress Protection Ratings of IP55 and IP57, making it dust protected, low pressure water jet protected, and waterproof, allowing immersion under 1 metre of water for up to 30 minutes, and features a 13.1 MP Exmor RS camera sensor as well as a full HD (1080p) display, encompassed in Sony's 'Omni-Balance' Design. Along this, Sony unveiled a variant called Sony Xperia ZL which uses the same hardware as the Xperia Z, but sacrifices water resistance for a smaller frame. In June 2013 Sony unveiled a phablet version of Xperia Z, called the Sony Xperia Z Ultra. On 24 June 2013 the Android 4.2.2 Jelly Bean software update started rolling out for the Sony Xperia Z. Its successor, the Sony Xperia Z1, was released on 20 September 2013.

[sandip_dakhare_]

Hi All,

I have the same problem.SONY is making fool to their customer.

Please see my thread :

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/xperia-z-ear-speaker-problem/m-p/559915#U559915

[gaffney45]

my phone has come back from repairers because it will not charge , they have not repaired it because they say it has water damage , the litmus strip in the charging port has gone slightly pink , when i brought this in to vodafone shop the manager even said this is not water damage & should be ok , but obviously not , what on earth made sony put a litmus strip by the most used part of the phone ? if i get know joy tomorrow i will be putting this to the national papers because sony are selling goods that are not fit for purpose & under the sale of goods act 1979 it states this

the sale of goods act lays down several conditions that all goods sold by by a trader must meet

THE GOODS MUST BE

(1 ) as described

(2) of satisfactory quality

(3)fit for purpose

well 1 & 3 dont meet the requirements in my eyes , not once was it ever pointed out that be careful when charging be cause it will void the warrenty if that strip turns pink or red, so iwill wait until tomorrow when i take it back to the shop , other than that i will never ever get a sony product again & will make sure every one knows this as well watch out for it in the papers

[anurag_]

Hey,i have also problem that my sony xperia z water resistant cover get unfit and when i go to the service centre he says that no problem it wprk against water.after that in the rain the gets intered through the cover so plese give advice to me.what will i do.

[_alexdon_]

Contact xperia care about this:

http://www.sonymobile.com/global-en/support/contact-us/

[anurag_]

Please give the full detail please.

[anurag_]

Which kind of step i have to take.

[_alexdon_]

Visit that link,select your country and you will be given the contact details.