Xperia Z screen not responding

[cjadhav]

Hi,

I have been using Xperia Z since 3-4 weeks and since today morning I am facing a strange issue. I am unable to launch any application like SMS Inbox, Call log, Browser, Camera and other installed Apps. Even after clicking on the App Icons for many times repeatedly, I am unable to launch them ! However, I am able to unlock the screen and slide down the notifications panel.

I did a restart the phone by holding the power button + Volume Up for 10 secs, even then facing the same issue.

Anyone else facing the same problem ? Any advice would be very helpful.

Thanks,

Chetan

[Uliwooly]

it might be an app acting up

uninstall any

taskillers

antivirus

battery apps

ram apps

booster apps

restart your phone

and try again

Don't forget to mark the Correct Answers & Helpful Answers

[Uliwooly]

if that doesn't work then you might have to repair your phone with either PCC or SUS

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

for future reference

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

[cjadhav]

Couple of weeks back I was facing an issu,  where the phon wasn't getting swicthed on..! Phone was just displaying the "Sony" word on the screen and it would restart. This happened repeatedly. So, I repaired my phone using Sony Update Service software and even then issue dint get resolved..! Then, I gave my phone to service center and after couple of days they returned me the device. They said there was a virus in the phone and so they had to re-install the software. I wasn't really convinced with there explanation of virus as I had installed anti-virus app and used to scan my phone regularly ..! But, since the problem got resolved I dint worry on that much...!

Now, I am faced with a new issue..! I re-installed all the apps on the phone but stil having the same problem..!

[Uliwooly]

I've seen that before and most of the time the culprit was an "app" so again do NOT install any taskiller, antivirus, battery apps, ram apps, booster apps.

[cjadhav]

so, no anti-virus app required for the phone ?

[Uliwooly]

there isn't any known virus on Android. so no, you don't need antivirus.

[cjadhav]

ok..! So, It looks like I need to again give my phone to service center..!!! :smileysad::smileyconfused:

[Uliwooly]

bummer, keep us updated.

[boy_bakat]

Been using my Z for 3 weeks and got the same problem...Will do all the steps here when I get home.  Update ya'll later!