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Xperia Z Calling problem

chris50
Visitor

Xperia Z Calling problem

Hi,

I'm a new user of Xperia Z, and i experience a problem.

When i make a call, the screen goes Black i can not see anything on it.

The only way i've found (it doesn't work every time), is to maintain the power button, and sometimes the screen light up and i can see the phone menu.

I hope you will unerstand what i mean, maybe my english is a little bit poor

thanks for help

4 REPLIES 4
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Uliwooly
Expert

Do you have anything near the proximity sensors? 

chris50
Visitor

No, i've remove the original protection. The sensor is at the left of the power led, isn't it?

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Uliwooly
Expert

Do you have any protective case? 

chris50
Visitor

no protective case.

I've solved the problem.

I had removed the primary protection, due to my problem, and i still had the same problem

Yesterday i've restarted my phone and maintain the volume button to the down, wait 3 vibrations and the phone restarted and works perfectly

Thanks for your responses