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Xperia U errors make it unusable

KyleMack
Visitor

Xperia U errors make it unusable

Hi my Xperia U is having some form of error well errors when i turn it on, it boots up fine but when i go into the home screen i get "error prossess.android.acore has stopped working" or around those lines then loads more appear saying "google play has stopped working" "ebay has stopped working" pretty much every app trying to load comes up with a stopped working error. So I emailed Sony about it and the told me to do a repair in PCC and i found out Windows 8.1 isn't compatable and was told to use windows 7 or below. So i plugged the phone into a windows 7 computer and ran the repair it then got to the point where i was told to power off the phone and unplug it hold down the volume down button and plug it back in. The light bar at the bottom came on and the screen went black. Nothing happened on the phone or the repair so i hit enter on the keyboard and the error " must use windows 7 or below" came up again, yet i was on a windows 7 PC anyone know any way of sorting this. The phone is still under warrenty so should i just send it back to sony or buy a new phone?

2 REPLIES 2
Alexander1
Champion

Sounds strange! 

To make sure that your phone is completely turned off while repairing the phone software I suggest that you remove the battery for a couple of seconds. Then try again. 

You can also try to use Update Service instead of PC Companion: 

http://www.sonymobile.com/global-en/tools/update-service/

KyleMack
Visitor

Nothing works i done the chat support and the phone never gets recognised when i hold the volume down button while i connect the USB i have made an appointment to send the phone in for repair but i have lost the charger so i can't send it away without one as it says it needs the charger