Join now - be part of our community!

Xperia T just keeps restarting!

footysurfrat
Visitor

Xperia T just keeps restarting!

Had my Xperia T since October last year, its been ok, often gets very hot and has turned it self off a few times because of it. Tonight the phone is just constantly restarting. It gets as far as the home screen that restarts, sometimes it will stay on homescreen for few seconds but then restarts again! HAve tried removing sim/sd card but makes no difference. AM now just waiting for the battery to run flat to see if that has any effect!

Anyone else have simliar problems...who should i go to about it?

17 REPLIES 17
profile.country.GB.title
Uliwooly
Expert

use the search bar (top right corner) and you will find suggestions/answers to this issue

Michael-J
Visitor

I would suggest a software repair. This can be done via Support Zone section of the PC Companion. The following link would help with this: http://talk.sonymobile.com/thread/54636

If the problem continues, I'd recommend sending your handset for service so it can be examined. Repair details can be obtained by contacting your local support team directly. You can find contact details here: http://www.sonymobile.com/global-en/support/contact-us/

Jlo31
Visitor

Yes I've had the same issue. My phone would occasionally restart on its own and then last week it started switching off all the time. Interestingly when charging it would be ok but when discharging and anywhere between 60-20% it would keep switching off again. That battery also would get very warm. I live in the uk and my phones gone in to repair via the Three network. Did you get your phone sorted out?
wobba-lee
Visitor

Same issue with mine. Sony are in denial that this is a big problem with the XperiaT.

My phone has been away at Sony UK repair centre for the last 3 weeks now. No idea if they have come to a conclusion or resolved the issue. I was promised 5-7 days!!

Jlo31
Visitor

Well after a week and a half I have my phone back. The three repair centre say 'our repair centre engineers carried out a electrical repair which involved soldering and replacing parts! No idea what they did but so far phone seems cured. Sorry I can't shed any light on what the problem was:(
masterhenz
Visitor

Hi there, I had the same problem happen to me. I purchased my Xperia T in October 2012 and have only been experiencing these restarts for about 2 weeks from now. The gut feeling I had that started this was after I was using my phone as a GPS and charging it in my car at the same time, my phone became really hot and shut itself down.
Anyways, I almost 100% knew it was the battery. SO, I went online to purchase a Brand new battery and replaced it myself. After 2 days use, it is as good as New! Grinning_Face (so far) Proving more to the point that is was indeed the battery.
I knew that if I sent it to Sony they would take too long and possibly not even fix it. Instead it took me a few mins to look for the New battery and less than 30 mins to install it!
If anyone needs help replacing their broken battery with a new one, contact me (my email is [email protected]).
Hope this helps.
Jlo31
Visitor

I have a suspicion that's how three repaired my phone as well!
masterhenz
Visitor

You can actually disassemble your phone and see if there are any traces of a recent repair..
Jlo31
Visitor

My DIY skills are seriously lacking lol and I don't want to void the warranty so I shan't bother. Thanks for your post though. I had a strong suspicion it was a battery fault. Funny enough I've been using GPS 'Waze' quite a bit recently and also noticed the battery setting hot and shutting down. May be it fried the battery.