Xperia SP "Camera not available."

[luck_duck]

Hi, 
Any solution for this problem.

Thanks.

[_alexdon_]

Just swipe up from home, go to settings - voice - ok google detection and try to disable OK google. If this does not help,please reply.

[luck_duck]

Sorry, but i coudn't find option "voice" in settings.

[_alexdon_]

In Search and now setting. If this does not help,you may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[luck_duck]

I found but still appears bug. Thanks anyway.

[_alexdon_]

Can you try the repair?

[luck_duck]

Yes via PC Companion/Support zone/Tablet software update and repair but still bug appears.

[_alexdon_]

So you already performed the repair? 

[luck_duck]

Yes.

[_alexdon_]

In this case,you should have the device examined at a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

[luck_duck]

I contacted them and they answered my mail:

Thank you for contacting the Sony Xperia support centre.

We are sorry to hear of the issues you are experiencing with your Sony Xperia SP camera crashing.

We would suggest that you try to perform a repair of the software using PC Companion. If the issue is related to a problem with your software this will be repaired and your handset will work as intended. To do this, you will need to install PC Companion from the Sony Xperia website. Please follow the steps below to do this:

1. Go to www.sonymobile.com
   2. Select Support
   3. Choose your handset from the list provided
   4. Move to the bottom of the page and find ‘Connect Your Computer’ and Select PC Companion ‘Read the Details for Windows’
   5. Select ‘Download’ once you have checked the requirements

To then perform a repair on your handset’s software, please follow the steps below, making sure that at the start of the process the device is turned off and disconnected from the computer:

1. Open PC Companion
   2. Start 'Support Zone'
   3. Select Phone Software Updates
   4. At this point a pop up will appear on screen asking you to connect your handset while powered on, as the software repair needs the handset to be switched off please ignore these connection instructions and click on the blue link which states "Repair Phone”
   5. Some on screen steps will now appear for you to follow. Please also connect the handset when you are prompted to do so.
   6. When you are asked to connect the handset (still with the phone powered off) please press and hold the key stated on screen for 30 seconds before connecting the handset and keep it held down as you connect
   7. The repair process should now begin.

Please ensure your handset is not connected to your PC when performing the above as you will be instructed to connect your handset once you have followed the above steps. Your handset must also remain powered off at all times.

Please note it may be the case that user data is lost during this upgrade. We therefore recommend backing up any data to your SIM card, Memory Stick, or PC before upgrading.

Please be aware that if an update to a later version of Android has become available for your Sony Xperia handset the new version may be installed. If this is the case you may notice some differences in the functionality of your handset when updating. All information regarding these changes can be viewed on the following link. We would recommend reading through the following before updating:

www.sonymobile.com/gb/software

We hope this helps you.

For the latest news, information and product support please visit

www.sonymobile.com.

If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.

http://www.sonymobile.com/gb/support/contact-us/

Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

Kind Regards,
Stacey

Sony Xperia UK Customer Services