Xperia screen fails

[Tommeh13]

Hello guys,

I have a annoying problem with my xperia. The screen goes black and can't do anything for like 5 minutes..... Cant turn it off or something. How does this happen, or even better can it be solved?

Like to hear from you

Tommeh13

[_alexdon_]

Try force restart(power button+vol up until the phone vibrates).

[Sam]

Is this happening when you are doing anything in particular with the phone?

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[moazzam_munir90]

i guess you are using face unlock method for screen unlock...use pin or password or swipe, the problem will be gone

[Stumpy13]

Hi,

This evening I've got same trouble:

- screen is black

- no desktop application available.

- only settings are accessible.

- if someone call me, I saw the incoming call and I can repply

- force restart (vol up + power) does not change any thinks:

- i can enter my pin code only if the phone is plug on sector

- The latest thinks I'd made is to peer the phone with new 208 Peugeot car today

I'm wondering if a software reset can solve my problem.

If so what will i lost? all data? adress book? photos? applications?

Thanks for your quick support, I’m really impatient to recover my phone...

Stumpy13

[Sam]

A software repair will likely resolve this, as far as lost data that would include everything that is not a picture, music or video.

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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