xperia ray stuck on sony ericsson logo

[DuCox1]

Hi

The other day my i was on my phone sending text, all good then i dropped it from a small height (not enough to cause any damage at all) and that night turned off and plugged into charger. theh next day i booted it and there was no vibrate, ehich i thought to be odd, but didnt phase me much then it just wouldnt go boot from the "Sony ericsson" logo. I have tried updating through SUS a couple of times but no luck. im stuck. i need a phone quick as i need to contact people for business. what can i do?

Kind Regards

[Hampus]

Hi,

Have you tried with a software repair on the phone via Update Service? If you have but the problem persist, you could always try to boot your phone without SIM/SD-card to see if you experience the same behaviour.

Otherwise, I suggest that contact your local support team for further information about how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

[srk196]

i have same problem after genun body replce by sony service center 

it is stuck on sony logo Enginer called change the motherbord but when motherbord replace on old body it is work no any problem on bootup and ur service center not gurenty on my mobile 

what i do ??

[Nabeel]

Didn't the service centre guys reinstall the software for your phone ??

Take the battery out of your phone and charge it for 2-3 hours then proceed with these steps

Update / Repair your phone via PC Companion

Download PC Companion and install it. Do not connect your phone until you're asked to do so.

Launch PC Companion > Start Support zone > Start Phone/ Tablet Software update > select Repair my Phone / Tablet > Follow the on-screen instructions it shows.

[crisHarris]

i hv already tried repaire through pc companion....but still stuck on sony logo.....

tell me is there any way to recover my phone back....

please help

[Nabeel]

Did it show on PC Companiong that the software repair process was successful ?