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Xperia Pro suddenly got switched off & heated up!!

sunilkn006
Visitor

Xperia Pro suddenly got switched off & heated up!!

Hey all, I had just kept my Xperia Pro in my pocket. Suddenly, after sometime I just took my cell out of pocket & noticed that it had heated up a lot suddenly & it was switched off. I was not able to switch it on. So, I'd to forcibly remove my phone's battery to restart it. This thing has happen twice & my cell is just a month old Slightly_frowning_Face Without using the cell, whats the reason for it getting heated up?

10 REPLIES 10
Nabeel
Master

it would be good to get it checked at service center

however try a software repair yourself Slightly_smiling_Face and see how it goes

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)  

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

both the links are same

sunilkn006
Visitor

I recently repaired my cell usin PCC. Just one week back. This happen after two days after repair.

Nabeel
Master

this means repair it again Slightly_smiling_Face

ONE QUESTION - why did you repaired it one week ago and was this problem there before reparing as we ll ?

and don't install any 3rd party apps for 2-3 days , but observe the behaviour of your mobile Slightly_smiling_Face

sunilkn006
Visitor

I have not installed any third party apps now though; And this heating & switching off itself had happen before also - this was 2nd time this happen..

Nabeel
Master

buddy now its better to get it checked at service center
tell them  you have repaired your mobile already but didn't help
they might replace your phone or repair it for free ( as your mobile is one month old )
hurry in this case  Slightly_smiling_Face

sunilkn006
Visitor

Thanks for your suggestions Slightly_smiling_Face

Xpeeria-Pro-Use
Visitor

Here you are two links where you can read about similar problem:

http://talk.sonymobile.com/message/151778#151778

http://talk.sonymobile.com/message/172178#172178

sunilkn006
Visitor

Thank you Xpeeria-Pro-User

I will take my cell to service center now. Can you please suggest me what all things I should take with me, so that I can avoid the stuff happened to you in the service center?

Xpeeria-Pro-Use
Visitor

Well, it depends of the issue by itself. I would suggest that you leave them your phone, battery, memory card and warranty. Everything else is excluded from the guarantee anyway.

Wish you all the best in solving your problem.