Xperia mini pro Sk17i ICS(4.0.4) / Bluetooth/Rebootloop-Bug/Issue

[Ankit_Sk17i]

Hello,
I am using apple iphone (3g,3gs,iphone4,4s,5) no issues till date ,  super duper handsets in world.

Sony i guess is a very world class company whose products have good impact over market .

December 2012

i had iPhones , BUT I REQUIRED SOMETHING latest and yes with physical keypads was my need . Shopkeeper showed me Xperia mini pro,Samsung sets etc. With Gingerbread out of the box . I REJECTED on hearing name of ginger bread but instantly he said "No problem sir SONY XPERIA MINI PRO its upgradeble with ICS 4.0.4 its got all the features this and that"

Some how i ended up buying Sony xperia mini pro Sk17i  . 2-3 days i fell in love with sony after my many years after p910i and walkman550i  . Even i belive sony is best alternative in ANDROID MARKET.
Its so well made and cool handset but at the moment the main issue was out of my reach . 6-7 days later i required to transfer a file in my office through bluetooth . I turned on bluetooth happily after few seconds i looked back to screen .
AND WHAT REBOOT LOOP WAS FORMED . it was like rebooting and restarting 2hrs 3 hrs until battery got dead.

Me -"No problem lets install Sony Update Service might be i might have messed with some virus or etc" . "I had Done it for apple may be its same for sony also RESTORING!" (YES IT WAS SAME HURRAY SONY IS ALSO GOOD DONE!)

Installed fresh firmware like other devices support repair firmware options , i somehow managed to install it again and phone started.

After two days was placing  Bluetooth widget on screen . Clicked on bluetooth
REBOOT LOOP AGAIN FORMED ..... I WAS LIKE I BOUGHT NEW HANDSET IT MAY BE SOME HARDWARE ISSUE , NOW IT WILL BE REPAIRED OHH GOD! FEW DAYS OLD HANDSET GOING TO REPAIRS :smileysad:.

I searched net for issue on google found 100 threads with same issue  in sony fourms where questions left unsaid and users left with issue . i mailed sony care support . They generated ticket for me and asked me to go out to local Service Center First .

I am a mid range service men having no time to go out . i am in office routine from morning 7am to 8 pm night . I had no time for this going out to service center with new phone and do all that hassel but just for i love my brands and phones i asked my BOSS to approve me leave with loss of my daily pay :smileysad:.

Bad Part-- I got there explained the issue they were like "i am a noob" that i am saying bug in ICS they laughing at me told me don,t make us understand its your ICS fault (its sony ICS not MIne i said) , But no problem it does not matters me what they said . All they can do was only restore it to GIngerBread OUT OF DATE O.S. I told them that update means fixed bugs etc and all why you don,t restore it to latest firwmare but they said no all  we can do is restore to gingerbread as they had only got that . They gave back my phone with gingerbread on it which is stable and i had no issue with bluetooth . And they cleared its not hardware fault "even i told them same thats its problem in software not hardware bcause my bluetooth sending/receiving works on ginger bread without any issue".

But it does not have reliabilty of SONY AND THAT QUALITY OF SERVICE WHICH OTHER CAN PROVIDE .

Hard scrolling , no multiple mails , outdated  OS , No latest Apps . But i will not boast at sony due to their service center acts . But i request them to look in matter carefully

I WANT TO ASK SONY

IS THIS THEY MAKE SK17i for

AND ITS NOT ISSUE WITH sk17i BUT MANY OTHER DEVICES IF THEY LOOK IN THREADS.

Had i wasted my 12500rs on SONY while i could get GINGERBREAD devices at much cheaper rates at DEC 2012 ?

Please reply back with something logical reasoning.

I am myself a ORACLE & ASP.NET Developer + a Data base admin so i understand issues of software a bit more well than other end users . I WANT MY ISSUE TO BE LOOKED OVER BY DEVELOPER SUPPORT ENGINEER who is well aware about it because i am tired to express this problems to nuts every where

STAYING WITH GINGER BREAD IS LIKE THROWING A CUSTOMER WITHOUT SERVICE SUPPORT .

now the phone is in warranty it could be updated for free but when warranty will expire then what how will i restore my phone bcause ur companion software gives Me I.C.S restore for free And your Service Center will give me GingerBread in rs 150+.

Kindly look into matter please please. Kindly Reply.

Thanks

[Johan]

We haven't notice this as a problem in the ICS update for Xperia mini pro and I'm not able to replicate it. So I suggest that you try to update to ICS again and get back to me if you run into the same problem.

[Ankit_Sk17i]

@Johan

Thanks  For Replying Back
As u have stated me to reinstall it . I had reinstalled whole firmware 10 times using SUS & even  Pc compaion too . On gingerbread my Phone Bluetooth works like charm . After updating to I.C.S Even after when i see first setup screen at first start if i click turn bluetooth on it comes in reboot loop , if it dont comes it comes after 1-2 hours or maximum a day . I really understand ur concern but if u are not aware about this issue then all i can do is upload you a full video or you should take a look at these threads where same issue is common . Some of them are official threads where you have told all of us to reinstalling it but i am very sorry to say that reinstalling it does not work at all and its not even a hardware issue then whats it ? Kindly look into the matter

http://forum.xda-developers.com/showthread.php?t=1411930

http://talk.sonymobile.com/thread/86158

http://talk.sonymobile.com/thread/96843

http://talk.sonymobile.com/thread/62547

http://mobility.forumsee.com/a/m/s/p12-9399-0192220--sony-xperia-arc-restart-loop-after-switching-bl...

Thanks .

[Johan]

Could you please send me your details in a PM, and will forward this for investigation.

Make a relevant topic and include the following.

Name:

Phone nr:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

[Ankit_Sk17i]

Johan i had sent you all required details . Kindly check your PM  . Wating for further Coordination

Thanks

[Ratty1]

Hi,

I think I ran into the same issue. I was able to obtain  a log from the boot and posted it here : http://talk.sonymobile.com/message/409852#409852

By analysing the log, we can see some errors regarding bluetooth ...

[Ankit_Sk17i]

Its sad to here , Safe Mode also not works for you.

I guess it was after fresh install when i activated in safe mode it worked for me but in clean boot mode it crashes its a serious issue and according to me and Service Center as they tested hardware is not a fault because it works in Ginger Bread .
I had searched a lot regarding this issue there is not even working root for our built (4.1.x.x587)
I want Sony To ensure us a fix for this soon or as soon as possible  .
Some other victims of same update bugs

http://talk.sonymobile.com/message/403293#403293

http://talk.sonymobile.com/message/403146#403146

http://sony-ericsson.hosted.jivesoftware.com/thread/64307
http://mobility.forumsee.com/a/m/s/p12-9399-0192220--sony-xperia-arc-restart-loop-after-switching-bl...

[Ratty1]

My phone was not even rooted.. Even fastboot mode does not work... I think it is definetly bricked ...

Here is exactly wht happened on friday :

• I exchanged some files over bluetooth, this went OK
• In the evening I went to the restaurant.
• When going back to the car I heard my phone compalining about low battery
• I had 30 minutes drive to my home. During the drive my indash (Fiat Blue & Me) BT system did not find the phone. I assumed "Ho the battery is drained"
• I came home, let the phone turned off and plugged it onto its charger.
• Saturday morning, the led on the phone was lighting green.
• I unplugged the charger wanted to turn the phone on, here starts my nightmare

I think there was a nasty combination of factors : fiel transfer, almost empty battery and connection to the indash BTsystem ....

I just tried fastboot mode, no luck the damn piece of crap is booting over and over ..

What is a real shame is that the phone warranty expired in december !

[Ankit_Sk17i]

I hope a update must be released with all those fix otherwise sorry Sony . My phone has left 10 months of warranty . Many users had reported same issue and  several  bugs but no update yet . i GUESS as thir official site address  that OUR DEVELOPERS WORK HARD TO KEEP OUR PHONE PERFORMANCE OPTIMISED . All we can do is just adress them issue in proper manner and Johan is already helping us by forwarding the same to there desired departments.
Thanks

[RajeshNethaniah]

It's simply a Bluetooth Dead-Lock-Loop-Reboot. I've completely avoided using "Status switch" widget, especially due to this Bluetooth Nightmare/Daymare! I don't wanna do anymore experiments/research by turning ON the Bluetooth feature, even from Settings, to experience this Nightmare/Daymare again, as it's confimed that it's a Software Bug

Well, how about we try a 3rd Party Bluetooth app to turn ON the Bluetooth than the default one?

I was able to transfer files by turning ON the Bluetooth through X-plore app while sending/sharing the files via Bluetooth, and it did the job, but when turn ON the Bluetooth from "Status switch", Dead-Lock-Loop-Reboot starts till I repair my phone using PC Companion or Update Service.

Thank GOD, atleast Super Backup saves me by taking automatic/manual backup of Contacts,Call Logs,Calenders,Apps,Bookmarks,SMSes! So, though we accidentally turn ON Bluetooth, we don't have to worry about losing our important data.

However, I wish there was an hard-reset feature by which I can restore/repair my phone to factory settings, whenever this Nightmare/Daymare starts, than restoring/repairing it using PC Companion or Update Service

Hope Sony Development Team looks into this issue CAREFULLY to fix it ASAP :smileyblush:

Thanks & Regards!!