Xperia Arc S has stopped working

[XperiaArcS_Dead]

Hi,

My Xperia Arc S was working normally, was at around 25% battery at the time when it turned off. This happened quite a lot recently and was easily resolved by turning the phone back on. This time however the phone would not do anything, no lights, no vibration. I put it on to charge, again no lights or any indication of charging. I have Installed PC companion and the update software and followed the repair and update instructions as recommended in other threads, however I could not continue with the repair as the software could not find the phone, PC can't find it either (I have had the phone on charge & I also bought a new battery incase my old one was defected in some way). Is there anything else that can be done?

thanks

[Alexander1]

Hi there,

Try to deactivate your firewall and antivirus protection when you are running the update/repair in PC Companion. Also try to connect the phone in another USB-port on your PC.

You can also try to update the phone using the program Update Service to see if the phone can be found by this program.

http://www.sonymobile.com/global-en/tools/update-service/

If the problem persists I recommend that you send your phone to service for repair. Please contact your local support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

What are your thoughts about this forum? Let us know by doing this short survey.

[XperiaArcS_Dead]

I appreciate the time you took to answer my query however my phone will have to be sent for repair

[catrice]

i have the same problem with yours. Did you fixed your phone??? And what did they repaired?? and also how much did it cost?