Xperia Arc S Android update issue.

[Khankat]

Hi,

I just bought an Xperia Arc S.

This is my first Android 'phone, (it may well be my last), and I am as yet unfamiliar with either it or the Android OS.

Yesterday, I decided to update the OS via PC Companion on my Windows PC, but met with no success.

Following PC Companion instructions, I connect the USB cable to the PC and then to the phone, which is turned on. So far so good.

However, during the checking stage, for some inexplicable reason the phone turned off and everything on the PC then hangs. I have absoutely no idea if this is normal. I doubt very much that it is, as this has happened each time I attempt the update in the manner prescribed.

On the phone itself, the version of Android is listed as 2.3.4.

But, according to PC Companion, the current version of OS is 4.0.2.A.0.6.2 ( I have no idea whether this is what is on my phone- it claims to have 2.3.4 installed), and that the new version available is 4.1.A.0.562.

Any assistance greatly appreciated.

[MarlonUk1]

try to use this http://www.sonymobile.com/global-en/tools/update-service/

[MedhaB]

Hi ,

I am also facing the same issue while updating the phone.

[Khankat]

Hi,

Apologies for the delay in replying.

Have tried this, both with earlier and current versions of the update service, and still the same result, namely, although my PC sees the phone when connected as per instructions, it then freezes and remains frozen, meaning a reboot.

It seems I am not the only one experiencing this same issue.

FYI; I'm running Windows XP Home Edition SP3 fully patched.

What now, Sony?

[MarlonUk1]

try to

turn off anti virus

turn off firewall

run the program as admin

use a different usb port/cable

or try using another pc if possible,

[Khankat]

Hi,

Thanks for responding so promptly.

I'm using tthe USB cable supplied with my phone. It works and is the only one I have with a mini-USB.

There is absolutely no way I am going to run my PC without either AV or Firewall.  I could try it, but only with the PC disconnected from the internet, but that would defeat the purpose. Really, with all the crap floating around out there, Sony ought to know better than suggest, let alone recommend this course of action.

As for trying another PC: not much chance of that happening.

So, things being as they are,  I guess that is that.

Time to look elsewhere for something that actually works properly.