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My Sony xperia phone screen got cracked , when my phone slipped from my hands.
But in features of this Sony show this phone as shock proof,
http://www.sonymobile.com/gb/products/phones/xperia-active/
A tough Android smartphone
Rough conditions? Howling winds and horizontal rain? Just get out there. The Sony Ericsson Xperia active Android smartphone is dust proof and water resistant. The display even lets you scroll when your fingers are wet. Xperia active – built for an active life.
I haven't seen anything about "Shock proof", but I hardly doubt that it was advertised as Shock PROOF, perhaps it was advertised as "Shock RESISTANT" which is not the same, as proof, its not unbreakable.
If I remember correctly Xperia Active is IP67 certified
So
Totally protected against dust
Protected against the effect of immersion between 15cm and 1m
Most likely phone drops from hands or user makes a big pressure on touch screen. In this cases issue is an accidental damage and not covered by standard warranty
Anyway you should check issue directly with sony