WT19i Screen responsiveness

[kevin]

I am currently using my LWW on version 2.3.4 build no. 62. Since yesterday the phone was working fine.

Now i noticed that i have to tap the sceen 2 to 4 times to make a selection. Also when scolling the page does not scroll or it opens an app.

I would like if a member of the Xpreia support team can answer this question.

Awaiting a speedy reply. Thank You.

[Uliwooly]

repair your phone with SUS, delete all SMS, MMS, and call logs

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[Uliwooly]

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

http://software.sonymobile.com/install_packs/Update_Service_Setup-2.12.12.41.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/message/244522#244522

[kevin]

Thank You for the speedy reply.

There is no repair option available. It says that a new software version is available and is asking whether i want to proceed. I DO not want to update.

Is there any other way of repairing the phone (without updating to ICS)

[MarlonUk1]

you can try perform a factory data reset , still works like an update with reinstalling

[kevin]

Will factory data reset option install the software freshly or just delete the data?

[kevin]

Hello,

I did a factory data reset, but the issue was not solved.

So I took it to the place I purchased the phone and they said they will have to fix a new screen. Is the new screen really necessary? Also is the screen covered by the warranty as I have still not completed a year's use.

Please reply