wifi

[dunedinhen]

I have just not this new phone. When trying to connect to my WiFi it says it's found it but had a authentication problem! The IP address is not there.  Not a problem when using it in the house I'll just use my data plan BUT when I try to connect to the internet it defaults to WiFi which it can't use!  Any answers apart from taking it back? Thanks

[Uliwooly]

http://talk.sonymobile.com/t5/FAQ/Wi-Fi-problems/m-p/348104#U348104

[dunedinhen]

Thanks for the info but the router etc are fine as I have other devices connected.  I did  reset the router but still the same problem. Beginning to wish I hadn't bought the phone 😞

[TalkingHead]

You have the WiFi frequency band set to auto in the advance WiFi settings?

The Xperia M supports both 2.4GHz and 5GHz bands and if it's set to 5GHz only, it won't see 2.4Ghz

[dunedinhen]

T changed settings and still couldn't get it to work. You'll the phone back and got a full no quibble refund. Still got to keep my £10 gift card because purchase was over £100 😉

Thanks for the advice.