White flare/stripe on photos from direct light source

[shaktimaan]

I have a problem very similar to this /t5/Xperia-Z3-Z3-Dual/White-stripe-on-photos/td-p/909906 but i am not using flash. White stripe only shows when light is coming direct to camera from a light source like fluorecent lamp and from a particular angle.

Stripe shows in both portrait and landscape mode and always at same place. I am attaching 2 photos 1 taken in landscape and other in portrait.

I have a protecting cover but it is not covering the camera lens.

I think other z3 devices do not have this issue as i have searched a lot but i only found 1 other person facing this issue and i have shared the link above. 

Can i know why this stripe shows on photos? Is it a known issue? Should i claim warranty?

landscape

Portrait

[dandy63]

Have you tried taking pictures with the cover off......just to totally rule it out as it may reflect light into the lens even tho its not covering it 

[Uliwooly]

Check if the lens its dirty or if its scratched 

[Uliwooly]

Few other things to check/try

settings > apps > all > camera > clear data > restart your phone 

also you could repair your phone with PCC which I doubt it will make any difference 

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

if nothing work contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

[shaktimaan]

It has nothing to do with the cover as i noticed this issue before i put any cover on it.

[Uliwooly]

@shaktimaan it doesn't hurt to remove the cover and check again w/o the cover; follow my advice

[shaktimaan]

I have removed cover and also cleared data as suggested but problem still persists.

Lens is clean but there is a minor scratch on half the lens and it is only visilbe when i put direct light on it. I don't think scratch is causing white stripe as you can see stripe is at the same location both in portrait and ladscape. I have not used this phone much and it is only one month old.

[Uliwooly]

Contact your local Xperia care, I'm almost certain that that's the issue

[dandy63]

Depending how steady you are with your hands......make a small dot with a felt tip pen on both ends of the scratch & in the middle, take a couple of pictures...if the dots match exactly on the 'white flare' then you know for certain it is the scratch......

[Uliwooly]

@shaktimaan Keep us updated