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Water damage

shockman27
Visitor

Water damage

Hi!

So today while i was washing my hands someone called, when i lift my phone to answer it slips from my hands and into the sink. It didn`t hit anything hard but stayed in the 15-20 cm water for like 5 seconds. I pick it up answer my call, stay on phone for 5 mins, then i open chrome for some surifing, the screen starts to flicker and then the phone shuts down. When i tried to open it first time it vibrates once and nothing.  

When i open the flaps i see that the water indicator on the sim and usb side is red. When i turn the phone with the usb side downwards, some water drops fall. 

Now (after 3 hours) when i press the power button in vibrates then the sony logo apears for a moment and the 3 short vibrations.

I know that this is water damange but does the warranty covers-it?, or (i saw on some websites) some people say that after some time their phones start working.

So should i send it to warranty?

I mention that the flaps were closed shut.

14 REPLIES 14
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Uliwooly
Expert

Contact your local Xperia Care and request a vacuum test

Phy
Legend
Legend

shockman27
Visitor

Update:

So i shok the phone on the side with the usb port, and some water droplets fall.

After that i hit the power button and the phone turn on normaly.

The touchscreen works fine, but there is a large portion of the screen where its darker (water?) and the camera has a white layer on the glass.

Its there something i can do to fix this?

IMAG0106_BURST002.jpg

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Uliwooly
Expert

Remove the sim amd sd cards, open all the flaps, place your phone in a bowl filled with rice for one or two days
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Uliwooly
Expert

Make sure to turn it off
shockman27
Visitor

Ok i will do it.

One more question: Is my phone in any danger now? (short circuit, screen stop responding...etc)

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Uliwooly
Expert

It might be
dandy63
Leader

Hi, from what i've read/seen your Z2 does seem to be definetly NOT waterproof......you have 2 options, if it dries out & works perfectly then if you can live without the waterproof capabilities then great OR as mentioned either take it back to your place of purchase or send it to your local Xperia Care Centre tho insist on a Vacuum test before any work is done on your phone.

There are a few ways to dry out your phone........the rice method as mentioned or play a game or shoot a few long 4k videos (leave the flaps open whilst doing these) as the phone heats up & should dry out/disperse any remaining water :smileysmileywink:

Good luck :smileysmileythumbsup:

http://www.sonymobile.com/global-en/support/contact-us/

znourf
Visitor

I have the exact same problem with my screen happened while phoning and washing my hands on christmas day . Except i had no water droplets only condensation. After going round forums i found out that z2 have had issues regarding their finish. The body near the earspeaker can have a gap and let water by.