Warranty is void when updated

[kopi26]

Hi!

Here in the Philippines, why does the warranty gets voided when the owner performs the update himself?

And only the service center are allowed to do the update.

I really want to buy the XZ but there's far too many reason not to.

[Sam]

I’m not sure where you sourced this information from but it is incorrect. Running an update over the air with the phone, via PC Companion or using the Update Service does not void the warranty.

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[kopi26]

It actually came from Sony Store.

The reason behind it is that the customer might not perform the update correctly and to avoid issues.

I don't understand why it'll void the warranty when it's just software.

[Uliwooly]

if something goes wrong while using PC Companion or Sony Update Service, just start the whole process again and it will solve the problem, perhaps they meant to say if you "manually update your phone" (with flashtool) or if you flash a CustomROM?

[kopi26]

That could be one but they said that the update may fail due to internet connection and battery charge so I think they're referring via the PC Companion.

Anyway, I'll clarify again next time and if it's still the same, voided warrant via PC Companion/SUS, then I guess I'll go with something else.