Walkman player problem

[subo1]

My device is E3(D2202). it is been noticeable that sometimes walkman player is playing the song but with no sound output even sometimes showing cannot play song after restarting the device all is ok.

[_alexdon_]

Have you checked how it is in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[Jake-SonyXperia]

Hi Subo,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Try clearing the data from the Walkman application. 

Menu > Settings > Apps > All > Walkman > Clear Data

Let us know if this helps.

[subo1]

Thnaks Jake for quick reply. first of all tommorow i got a system update 18.4.A.1.25. now problem is not visible today. another thing if i clear walkman data is it clear my songs also i coundn't clear cache of walman app.

[Jake-SonyXperia]

Hi Subo,

Clearing the data from the application should not remove your songs, this will only remove Walkman data from the app.

In regards to the cache, you cannot clear this if you have already cleared the data.

I hope this helps.

[subo1]

Problem stll persist please fix the bug.

[Jake-SonyXperia]

This does sound software related, I would suggest attempting a software repair in this case.

Make sure to backup before you perform this task, this can be done with PC Companion directly.

1. Download the PC Companion software from PC Companion and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps 

let me know if this helps.