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Volume down button does not work

Not applicable

Volume down button does not work

Volume down button after a week of purchase began working intermittently: at one time worked in another does not work.

After 2 weeks, does not work in any application, including the camera. While running at full upgrade, when asked to press a button.

Fully updated - did not help.

Xperia sola. Build  6.0.B.1.576

4 REPLIES 4
Nabeel
Master

Dial *#*#7378423#*#* in dialer/ dial pad / phone pad > service tests > keyboard and switch > press Volume Down key again and again and again

Post the results here

Not applicable

Volume Up - Ok.

Volume down key - does not work

Nabeel
Master

Oops, means it's a hardware problem

You will have to go to Sony service center

http://www.sonymobile.com/global-en/support/contact-us/

Before going try this

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)  

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

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Not applicable

Sony Update Service tried to.

will need to contact the service center