Volume button not working!

[sss777]

Hi there,

I bought a Sony Xperia SP mobile phone. I seem to be having problem with the external side volume control button. I can reduce the volume BUT I can't increase the volume! The only way I can increase the volume is by adjusting on the screen or in the settings. Has anyone got this issue? It is a shame that I been reading all about these Sony Xperia SP phone issues in this forum and regret getting it as I had a Samsung Galaxy 3 phone which I handed over to my daughter! Please assist. Thank you.

[Uliwooly]

Repair your phone with SUS or PCC, if that doesn't work then it might be a hardware issue, you will have to take it to a Sony repair center 

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to give Kudos 

[sss777]

Hi uliwooly,

Thanks for your suggestions. I have downloaded the new software using the method you wrote, but it's still not working! What has gone wrong? BTW, how do I access my microsd from the phone? I have tried looking at all the area but can't locate the prompt.

Thank you.

[857077]

I have this problem when my phone is locked. I can reduce the volume, but pressing volume up does nothing... at least until I press the power/unlock button again and then the volume suddenly jumps to wherever it should have been based on my presses. 

Sometimes I forget the phone has this behaviour, turn the volume way up (without response), remember to press the unlock button and then get deafened!

[Uliwooly]

Download a file manager

such as OI File Manager