Hi, I had purchased a SE vivaz pro on 21-JULY-2010 from sony world showroom on J.M RD Pune.I`m facing problems with the phone ever since: 1)in the month of Nov..the touch screen had stopped responding and i had reported poor battery performance.I took the phone to the service centre on 23-NOV-2010,they said they`ll replace the touch screen under warranty.They delivered the phone to me after 3 weeks on 14-DEC-2010.
2)in April the earspeaker had very low volume and again i reported the bad battery performance.On 20-APRIL-2011 i submitted the phone and again they said it will be covered under warranty.this time they gave me the replacement for battery and replaced the ear speaker.The service centre guys had mishandled my phone and had put major scratches on the side medal panel,after lots of arguing they were ready to replace the medal panel as well.This time again they delivered me the phone after more than a month.On 1-June-2011.
3)now again recently i was talking on the phone and the software hanged.So i removed the battery and switched on the phone,but the phone would not start up and used to hang at the startup screen showing the sony ericsson logo.I submitted the phone on 22-AUGUST-2011 to the service centre and they said they`ll look into it and give me a call.but they didnt call for 4 days.Today when i called them up they said that the mother board has some problem and they dont have a spare mother board and that i`ll have to pay for the repairs.
Now my query is.The service centre claims that my phone is out of warranty. The phone was with the service centre for earlier repairs for almost 2 months. that means i`ve got only 10 months of warranty for the phone. After much argument the service centre personnel told me to write an e-mail to you. There`s some major defect with this phone.Practically almost every part had to be replaced in this phone within a year`s time. Its a request that you kindly look into this matter and tell the service centre to repair my phone under warranty. I`m a huge fan of sony ericsson and have been using it since the model W810i and i still have that phone. I also have a x10mini pro as well.Only my vivaz pro is giving problems.
P.S. i`m attaching the scanned copy of the vivaz pro cash bill and the service centre report cards.
I hope you wont disappoint me and get my phone repaired and checked thoroughly under warranty and not lose a loyal sony ericsson customer. Thanking you, Mr.Vineet Gupta.
I am sorry to hear of your experience with the repair of your phone. However this is not the appropriate channel to request a warranty extension through, please direct this request directly through your local Sony Ericsson support team for review. I apologise for any inconvenience this may cause.
Hi, Even i have reported the same problem, but to no effect. Till date I have not received any response from the Sony Ericsson Support Team. Extremely disappointed with the phone and the services. I do not feel like recommending Sony Ericcson as a reliable brand any more to anyone.
