vivaz pro screen backlight issue

[#1]

Hi, i have my a vivaz pro for about 8 months now. Earlier this year (about February) the phone started showing a problem.

The screens backlight plus the call keys remain on even when the phone is locked.

Immediately after locking the phone (double-tap on the lock key) the screen's light just dims a bit, then after a while it turns like dark gray but there's light from it, as well as from the 3 buttons (call buttons) which don't go off.

It's draining my battery v. quickly.

I tried switching the phone off, but nothing has changed. I even re-installed the latest firmware from SE which i already had but nothing has changed also.

What's the solution for this problem?

[Dr_Chris]

Try a master reset.

[#3]

Re-installing the firmware last night already resetted my handset to factory form.

is the Master reset any different from that reset?!!

[Dr_Chris]

Re-installing the software is not the same as a Master reset, so give it a go and see if it helps.

[#5]

it worked..

just hope it doesn't recur again..

thanks a lot..

[Dr_Chris]

No worries.

[#7]

the problem has recurred..

any ideas?

[Dr_Chris]

Try re-installing the software again, or perform a phone repair via PC Companion, but if this keeps recurring you'll need to send it to a repair centre.

[#9]

Im facing the same problem here. If I do the master reset, will i lose all my files and contacts from my phone?

[Dr_Chris]

Yes you will, but it will not affect the memory card and SIM card memory, only the phone memory, so make sure you backup your phone memory data on PC/PC companion/memory card/My Phone Explorer first.