VIP CARD

[buddy1002]

What is the use of having a VIP card when it takes a week for the courrier to pick up the phone without the replacement (loanphone) that should be part of the VIP service... Until now the phone has not been picked up. So disgusting... 

[Jake-SonyXperia]

Hi buddy1002,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I am sorry to hear about this, I do suggest that you speak with Sony Mobile Customer Care within your region directly, they should be able to provide more info.

http://support.sonymobile.com/global-en/contactUs/

I am sorry for the inconvenience this may cause.