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Video recording file lost

simmos007
New

Video recording file lost

Hello Dear Sony Support

1)

I had a problem lately first i was recording 2 videos and i remember very well that i stop them and save them on the sd card that is sandisk 64 gb gold i think anyway one of the faster models of 64 gb they making. And i finish my recording and after i checked for the files they where gone. Even i tryed mobile playstore restore image and video file but i think with no luck now i running 5.1.1 with your last firmware..Also when i load my phone from a restart its take a while a min or so to load my apps that are in the sd card. But before with a cheaper 8 gb sd card i dint have any of these kind of problems. If you would like to answer me to descuse this thema and problem i have.

2)

I want to now with the new 6.0 adroid update thats coming up would we have the ability to tranfer the full app in the sd storage for more big games and app because with 11 gb interal its so many for game and apps..

3)

And the tlast one is the cosmetic silver ring that is on the audio jack its the second time that came out and maybe i will send it to service to fix it. Maybe i put with headphone jack after have it in my pocket to much pressure. But i wantet to  ask if i could fix it alone somehow because i have a 20 euro screen protector front and back and if i sent it they will put it away and its almost brand new with only one scratch.

Thats it for now thank for listening to i am waiting for your answer and support Slightly_smiling_Face happy ony custome .

4 REPLIES 4
profile.country.GB.title
Uliwooly
Expert

1. that's a faulty SD card.

2. that's a google/android restriction, not Sony.

3. contact your Local support regarding this.

simmos007
New

I dont think my friend this is true the sd card should be flying

profile.country.GB.title
Uliwooly
Expert

@simmos007

We've seen a LOT of issues with fake SD cards. 

simmos007
New

sandisk_20151019_105805[1].JPG

_20151019_105923[1].JPG 

This is the site that i bought it i dont think is fake

and the real site the 2 options 

The photos i capture them just now to show them to you.

See and tell me if i am mistaken or is the czrd just to fast for the phone that i dont think so

http://www.katerelos.gr/product/34718/sandisk-extreme-pro-microsdxc-64gb-95mb-s-adapter.html

https://www.sandisk.com/home/memory-cards/microsd-cards/extremepro-microsd

Yeah after a minute ago i find this maybe is indeed too fast or they have not update the newer sd cards tke look for xperia z2

http://pct1.sandisk.com/ProductList.aspx?DeviceID=21526

and for xperia z3 it compatible

http://pct1.sandisk.com/ProductList.aspx?DeviceID=21722