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video camera error

liamad
Visitor

video camera error

when i try to use the video camera on my Xperia Z i get an error message tellin me that an unknown error has occured.  I have tried updating through PC companion, however it just tells me that my handset is up to date and I cannot get the video camera working.

2 REPLIES 2
TechGC
Visitor

You should try repairing the phone via Sony Update Service:

http://www.sonymobile.com/global-en/tools/update-service/

Please report back if it isn't working. Slightly_smiling_Face

TomGreene
Visitor

Just to let you know that I have had the same fault (its a sound recording fault just try and record a voice note ot do a Vocie search) for a couple of  months; the only solution to them is to switch the phone off and reboot  but they reappear within a few minutes. I have been in contact with Sony  Customer Support in the UK, since the begining of June and they have  not been helpful at all. Their advice was to reinstall the phone's  software via PC companion which I did but it did not resolve the issues.  I then pointed out that there were a number of people on this site and  on other sites on the internet complaining of these faults and that they  all share one common deniminator they had generic or unbranded UK  Xperia Z phone that run firmware 10.1.A.1.434 and that when you update  or repair your phone in the UK that is the firmware installed as it is  the only one availble to us. Sony then after some emails did a volte  face and admitted that the faults are known faults that have been  "rectified in an upcoming firmware release". I asked which one and they  did not say and they could say when the next firmware release was coming  except the "near future"; but gave no timeframe ie within the next 4  weeks etc. I am complaining to Trading Standards as the phone is  defective and not fit for purpsoe I paid for a "smartphone"  and I  bought it from Sony Mobile direct who just ignore problems. Apart from  WhatsApp I am running the phone with no apps other than factory apps  which are all up to date. I asked to speak to a manger and they refused. Tom