Join now - be part of our community!

URGENT HELP NEEDED

hashamahmed
Visitor

URGENT HELP NEEDED

sir i just updated the my experia SP

but after that it cant switch on..

keep showing sony logo and then reboot again

how can i cope with this problem?!!

i cant use my phone now!!!!!!!

Please reply

2 REPLIES 2
Thommo
Genius

1st try holding power and volume up until you feel 3 vibrations 1 after the other - Then try to boot your phone - If that still fails then unfortunately you will need to perform a system repair using either PC Companion or SUS found here - You will need to perform the 1st part of this reply then if using PCC click on Support zone then update my phone/tablet then in blue click on repair my phone tablet - Then when prompted hold volume down and connect your usb cable remember your phone should be switched off to perform the repair

dm84
Contributor

pop open the back of the phone , hold dow the off button for 8seconds wait for the device to vibrate 3 times then perform update again via sus (sony update service)downloaded on your pc 

http://www.sonymobile.com/gb/tools/update-service/