upgrading problem

[xcalayx]

im tired of trying to update my firmware but every time it fails. every time it fails it coasts money. i have tried both way by phone and through pc. why cant the upgrade makes easy like samsung phones? i have tried four times but its openin automatically and says update fails or something.

[Uliwooly]

@xcalayx

how reliable and fast is your intenert connection? are you tethering your phone's data ?

[Jake-SonyXperia]

Hi xcalayx,

Welcome to the community, 

The other option open to you is contacting Sony Mobile Customer Care, they may be able to get the device updated via a service agent if you are unable to perform the task. Use my signature below for contact details.