Updating Software

[Chris1969]

Since a week or so, Sony PC Companion tries to update the software on my laptop.

It breaks with the message that the installation has failed. No further details. So the event viewer shows the error below.

Got Windows 7 Pro, completely updated with all patches and SP's, and PC Companion has "worked" always before.

Anyone has a sollution ? (Going to try to uninstall everything and reinstall the application now).

Log Name:	Application
Source:	Application Error
Date:	3-2-2013 12:47:38
Event ID:	1000

Task Category: (100)

Level:	Error
Keywords:	Classic

Description:

Faulting application name: PCCompanion.exe, version: 2.1.0.0, time stamp: 0x50506009

Faulting module name: PCCompanion.dll, version: 2.0.0.0, time stamp: 0x509006ec

Exception code: 0xc0000005

Fault offset: 0x0006c1d0

Faulting process id: 0x1694

Faulting application start time: 0x01ce0204407d7535

Faulting application path: C:\Program Files\Sony\Sony PC Companion\PCCompanion.exe

Faulting module path: C:\Program Files\Sony\Sony PC Companion\PCCompanion.dll

Report Id: 81a783c3-6df7-11e2-9f28-705ab6d4c331

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event">

	1000
	2
	100
	0x80000000000000
	10957
	Application
	Locked

	PCCompanion.exe
	2.1.0.0
	50506009
	PCCompanion.dll
	2.0.0.0
	509006ec
	c0000005
	0006c1d0
	1694
	01ce0204407d7535
	C:\Program Files\Sony\Sony PC Companion\PCCompanion.exe
	C:\Program Files\Sony\Sony PC Companion\PCCompanion.dll
	81a783c3-6df7-11e2-9f28-705ab6d4c331

[Nabeel]

Use this to update

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions

http://www.sonymobile.com/global-en/tools/update-service/

________________________________________________________________

[Chris1969]

Thanks for the reply Nabeel, but the software you linked to was for updating my phone (and it was already up to date), and not de software on the pc. It was the PC companion software (PCS) itself that needed the update but was failing.

It took me 4 times to uninstall, and some manual deleting of files and registry settings, to have the Sony PC Companion perform a clean new installation. (Needed to do the cleaning, because PCS was complaining about some class module that could not be loaded.)

Anyway, got it working again.

Thx.

Chris