Updating facebook

[Horrorhead]

Just got a Xperia e5, trying to update Facebook app, downloads and verifys then start to install but then says "sorry, something went wrong please try again. Have tried with and without wifi turned off location but nothing seems to work....help

[CameronT]

Hi @Horrorhead,

Welcome to the community. I am sorry to hear you're having difficulty downloading an app.

Do you have the same issue when you try to download any other app?

[Horrorhead]

No, all other apps seem fine 

[CameronT]

@Horrorhead,

How much free space do you have on the internal memory of your phone? You can check this under Settings > Storage.

[Horrorhead]

It just says storage usage 40%

[Horrorhead]

Just found storage data, it says 6.44 FB of 16.00 go used internal storage

[Horrorhead]

That should have read 6.44 GB of 16.00 GB

[CameronT]

@Horrorhead

OK, try uninstalling the Facebook app, restart your phone, and download it again.

[Horrorhead]

How do you uninstall the app, can only seem to disable it ?

[CameronT]

@Horrorhead,

It must be a pre-installed application on your device. Let's reset it. To do this, under Settings > Apps > Facebook, uninstall any updates, force stop and clear data. Restart your phone, then try to do the update again.