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updated my z3 now I have no mobile network

pfuego
Visitor

updated my z3 now I have no mobile network

This morning I received a notification about a new sony update I let the device update and ever since I have had no mobile network I am on vodafone and as far as I know all my friends on vodafone are fine.

When I try to make calls the phone responds with please take phone off flight mode. Airplane mode is without a doubt off I have tried numerous restarts its been almost 6 hours and no change in the phone status.
8 REPLIES 8
Samuel1
Hero

I'm sorry to hear that. I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Best regards,

pfuego
Visitor

Does pc companion work on mac?
pfuego
Visitor

Is there anyway I can go back to the last update I had?
Samuel1
Hero

If you're using Mac we have a software called Bridge for Mac: http://support.sonymobile.com/global-en/xperiaz3/tools/bridge-for-mac/

Best regards,

Samuel1
Hero

Unfortunately no, it's not possible to downgrade to a previous software version.

pfuego
Visitor

Not even a factory reset Im not really caring about the stuff I have on the phone
Thommo
Genius

Unofficially you can downgrade but you need a firmware file and a program called Flashtool - If you Google manual update using Flashtool or Debrand using Flashtool then you'll find lots of guides and firmware can be found on XDA or Google Xperifirm which you'll find on XDA or see here ignore the title but do follow the guide

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_alexdon_
Expert