Update Vanished after downloading

[Sandeep-KS]

Checking for system update on the phone showed an update build no. 23.1.A.0.690 which apparently is Android Lollipop was available via PC Companion only. So I conected via PC and followed the instructions. It took a while to download the Android L update and message prompted that the device will turn off. The device then turned off and the message on the PC Companion said that there was no updates available.

Now even my PC Companion says I'm running the latest version which is Kitkat. I tried checking for an update over phone.  It says I've got the latest version. What did I miss here? Anyone faced the same problem. Or is it that Sony withdrew the update?

[Thommo]

Contact Xperia care who maybe able to provide the reason for this - http://www.sonymobile.com/global-en/support/contact-us/

[love_punjabi143]

Yes i also faced the same issue

[Uliwooly]

Are you certain the update notification on your computer wasn't to update PC Companion?

[Sandeep-KS]

Yes. I'm sure. I even did see lollipop screenshots on the system update page.

[Alias15]

Same problem

[Seifaljader]

It doesn't want to finish preparing the computer software update,, please help

[Uliwooly]

That's random, what if you restart both the phone and computer?

[Uliwooly]

On the phone > settings > about phone > software update

[Sagar]

May be your internet connection is slow. Please wait....