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UPDATE ERROR AND WONT START UP

annonomys
Visitor

UPDATE ERROR AND WONT START UP

Hi, I really need help. My Sony Xperia Z1 won't start up anymore after i ran a update through Sony Bridge For Mac. I have charged the phone for more than a hour, but all it seems to show is "The software update failed. Make sure your phone is connected to a computer and try again". How do i fix this. 

PLEASE HELP Worried_Face

9 REPLIES 9
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_alexdon_
Expert

Try force restart(power button+vol up until the phone vibrates)

alexdon
annonomys
Visitor

HI, Thanks for the reply though i have already tried that over 1 million times and nothing seems to change.

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_alexdon_
Expert

Try to charge the phone more,retry the repair.

alexdon
annonomys
Visitor

Thanks again for another reply. When i press the power button and Voloume +. All it does is vibrate and then i have to click the power button again which will show the SONY logo and the same error message. 

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_alexdon_
Expert

Normally,a force restart does not need another tap on power button,just power button + volume up at the same time,the phone vibrates once and restarts).I still think you should charge the phone several hours,try again the repair.If still not working,visit a nearby sony center.

alexdon
annonomys
Visitor

I'll try that

thank you 

Crisflorpy
Visitor

Ohhhh I have the same problem!!!! and when i connect to the energy, the celphone turns on and off all the time!!!

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annonomys
Visitor

I have charged my phone for several hours and when i do a restart nothing seems to happen. Is there another solution.

PLEASE HELP!!!!!

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_alexdon_
Expert

I suggest taking the phone to a sony service,because you could damage it otherwise.

alexdon