Share your experience!
I was browsing through facebook when my M4 Aqua suddenly stopped working. First, the display stopped moving, then the sound was off. I thought it was an app problem so I pressed the home button, then I realize it was not responding. I tried to turn it off with holding down the power button, and hoping something would pop up on screen but it did not work. The display usually turns off after a short while when the phone is not in use, but it is still on. it is not overheating. Now I am hoping the battery would drain out and i can restart the phone. Please help!
Press and hold power & volume up for few seconds, it should restart the phone.
Hi carolelxw,
Welcome to the community,
Really sorry to hear about this issue, if the instructions above do not help, please feel free to come back and let us know, we are more than willing to help with this issue.