Unknown error in camera

[ilchello]

Hi, when I enter the camera and push the button to record video and nothing happens after a few seconds I get a window that says "unknown error" and then I can not do anything but go back to the main menu. What can I do?

[Uliwooly]

Try this 

1) restart your phone 

2) settings > apps > all > camera > clear everything > restart your phone  

if neither 1 or 2 work then 

3) repair your phone with SUS or PCC 

Don't forget the Kudos 

[Uliwooly]

3) 

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

4) if neither 1 2 or 3 work take your phone to a Sony repair center

Don't forget the Kudos 

[Cot88]

Hi,

remember that is a english only support forum

Anyway

- Do you have this problem from purchase?

- Can you make photos without any issue?
- Did you try to change capture resolution or to use front camera?

- Did you try a third party app from play store?