Underwater failed, no image, just sound

[Ko0kIE]

Hi guys 

so i bought a xperia z3 on wednesday and today i test it on a pool

i was filming.

when i put the phone underwater i saw some bubbles come out

i take the phone out and suddnly it shut down by itself and was always trying to start but no image was been showed since  

i tryt to turn it off , he was to hot and finnaly when it shuted down i put charging because when i tryed to turn it on

vibrate 3 times and a red led was flashing

he is full charge now and now image appears, if i press volume keys i listen the sound control, but stiil no image.

the camera have some water on it

any advices or solutions? im desespered

have a nice day(im portuguese, sorry for the english im a little bit nervous)

tks

[Uliwooly]

Im sorry to hear that contact your local Xperia care and request a vacuum test. How deep was the phone?

http://www.sonymobile.com/global-en/support/contact-us/

[Ko0kIE]

about 10cm

it was a test..

only monday now :S

there is no way?

[Uliwooly]

@Ko0kIE

Contact the Xperia  Care and request a vacuum test, this will prove if you firmly closed all the covers/flaps or if the phone it's deffective, also are there any cracks? 

[asktech]

Same thing happen to me today just a splash of pool water and complete shut down with the same issues you experienced.

[Uliwooly]

@asktech

Follow the above suggestions

[SonyLiars]

Good luck. The previous reply I posted seems to have disappeared! Hmmmm. Immersed 9 month old phone in just enough fresh water to take a photo and the phone dies. All plugs were checked then rechecked beforehand. False advertising? They show someone swimming under water with the phone. What a joke! Human error? Sure, with Sony's marketing department. Any one interested in a class action law suit?

[Heineken72]

i had pretty much the same thing happen. i contacted Sony Support and they had me send in the Phone. Received a Brand new one in the mail. Thanks for the support on here  @uliwooly  

[Uliwooly]

@SonyLiars

I'm not sure if you are aware of this but this is a user based forum, if you want to contact Sony this is how

http://support.sonymobile.com/global-en/contactUs/

as for your issue, I'm sorry that your phone its not working but why don't you contact your local Xperia Care and request a vacuum test, that should prove who is at fault.

Each case it's different so don't assume that it's the same situation as the other user(s)

[Uliwooly]

@Heineken72

Glad to hear that