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Unable to delete some app's after lollipop update

irshdawun
Visitor

Unable to delete some app's after lollipop update

Hi! After I updated my Z2 to lollipop today, I moved some app's to my sd card. I was not aware that it was not working properly.

Later I saw that the app's I moved cannot be opened or even deleted and when I reinstall them again they don't even show up. Can someone help me pls! I have attached a screenshot also.Screenshot_2015-04-15-22-41-02.png

13 REPLIES 13
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_alexdon_
Expert

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon
Rickard
Master

Sorry to hear that you have issues moving apps.

I recommend that you try to clear data for Xperia Home under Settings -> Apps -> All -> Xperia Home. But please note that this will reset the home screen to default settings (widgets and shortcuts).

mrwidean
Visitor

Hi i got the same problemen, the solution dromen the last post did work but after did lose te missing apps. So i get them from the play store and did put them on my sd card. Seems to be fine... Only after a restart te same problem came back
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Uliwooly
Expert

@mrwidean

Then it's an SD card issue.