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unable to delete SMS in Xperia Z1 Compact

trivedinikhil
Visitor

unable to delete SMS in Xperia Z1 Compact

Team, This is my second attempt in last 8 months to make you aware of a serious problem with my sony xperia z1 compact device. I'm unable to delete any sms or any thread in a message since the first day. Even after recent lollipop update the problem persists.. Could you please look into this and help resolve? Ive attached the screen record capture of my unsuccessful attempt of deleting an SMS. Kindly treat this as urgent. Thanks, Nikhil 

2 REPLIES 2
SophiaW
Enthusiast

Hi trivedinikhil

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you cleared the data for the Messaging app and then tried to delete the SMS again? 

profile.country.GB.title
Uliwooly
Expert

@trivedinikhil

If nothing works then repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355