Unable to backup from Mobile to PC

[rashekar]

Hi,

I'm unable to take backup from my mobile to pc and vicaversa. There's an erro message which is attached.

Can you please help me resolve this?

Thanks,

Shekar

Bangalore - INDIA

[_alexdon_]

You got your answer, memory encrypted. You cannot backup. This has been asked so many times:

/t5/Xperia-P/Backup-error/m-p/333116#M19915

/t5/Xperia-Z-ZL-ZR/Problem-with-Encryption-SD-Card-and-Phone/m-p/462921#M24138

/t5/Xperia-U/Backup-Error-quot-Because-your-phone-memory-is-encrypted-quot/m-p/285522#M18208