Touch screen sensativity issue

[OhioBob]

I noticed that occassionally, as I'm scrolling down a page, something without my consent gets tapped. In other words, without me tapping the screen on a link of some sort, the screen acts as though I did. I've watched my movements very carefully, and even without me lifting a finger, the screen acts as a tap. I've cleaned my screen thoughly many times, yet I stil get this issue. Occassionally still meaing multiple times a day. Any ideas?

[Jake-SonyXperia]

Hi OhioBob,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Try booting the device in to Safemode, and see if the issue continues. 

 Safemode Instructions

If the issue continues, then you may need to perform a software repair on the device. This can be done by doing the following.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps