Touch Screen Not Working Properly

[krishnaprakash0]

Hi Team,

I bought a 'Xperai TX' mobile on friday (i.e. June-28 ' 2013). From Day-1 the touch screen is not working efficiently. Some times I have to press the screen more heavily to perform an operation. Even I have changed my 'screen protector' . But still the touch screen doesn't work on smooth/normal touch.

Please let me know how to resolve this issue.

Also while registeirn these mobile phone in ur website.., there was no option for this mobile @ 'Model Name' Column. What's the exact model name that I have to key in there?

Regards,

Prakash

+65-96136500

[Alexander1]

Make sure that you have removed any 3rd party screen protector. You can test your touch screen with the app Xperia Diagnostics:

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester&feature=searc...

To rule out any software problems you can try to update/repair the phone software using the program PC companion:

http://www.sonymobile.com/update

If the problem persists it sounds like the phone should be send to service for examination. For more information please contact your local support:

http://www.sonymobile.com/global-en/support/contact-us/