Touch screen - My Final word

[Kavi1212]

Dear sony

Being a loyal customer for years, I have enjoyed your products much. I was happy to see "SONY" brand on a mobile and spent what I had on a Xperia U. $340 and yes it was ok. [and $500 for xperia P]

Fisrt problem came with updates. Waited for ages but my Xperia U didn't get ICS update. I was ashamed infrom of my friends (Who uses Samsung, apple etc) but still I defended sony brand.

Second problem ; As a   GIFT (yes I like to say that) of buying Xperia U at its release dates I'm a person who sufered with DIGITIZER problem. No official answer, no official solution just SONY told us to change it. And yes I did so, spent another $50 .!!!!

I was so worried and felt sad on how those official customer care people (Including people who maintain this forums as a part of CRM of SONY) Igonred US [me with everyone who faced with this problem] in this forum .!

After five months of use, my digitizer faced with the same issue .!! So I think it's not the DIGITIZER which has the error, it is the SONY'S MOBILE.! I will spend another $25 on the replacement and yes I will happily sell and say good buy to SONY brands

I think CRM is something you have failled in these years, how ever hard you try you fail to gain market share. And yes quality is a problem on you [Recall Xperia S yellow tint issue, Xperia J calibration issue, ARC S problems and xperia Z's poor display and heat problem

There 's a saying "Retaining a CUSTOMER is easier than ACCUARING a new customer" ; And you have failled in that .!!

Good bye .!!

P.S - whoever faced digitizer issue, please note that it could come again   Better change your xperia .!!!

[Rickard]

Sorry to hear that you're having problems with the touch again and that you feel ignored. We do of course want to assist you but as this (most likely) is a hardware issue in your phone it is something that needs to be investigated further and repaired by an authorized service location.

[Kavi1212]

And Its not me actually ,, I have several more cases with the same issue.. A friend of mine get the same problem after using about 8 months, Now he's suffering .!!

Design of h/w is faulty I think, Specially the power controlling for touch screens .. But SONY doesn't want to investigate as Xperia U is a "Neglected" device for them.. 

And Mr Rickard  you can't do anything about this through a forum. But keep this in mind, you have already lost many "NEW" customers because of these issues.....

p.s- Look at the Xperia Z back cover problem.. Is this what we get for our money ??? "MAKE.DON'T BELIEVE" .. 

[Fahim715]

Lol. Why you blame Mr Rickard also? He can't do anything with it. 

[Kavi1212]

nuh,, I didn't blame him He can't do anything but his company can  

Fyi people,, three people who bought Xperia U in different times periods had this issue and suffering now. Latest case came after using 1 Year .!! So thing is that "Xperia u" Is a defective design should accept that....

Warning for Xperia U users - Touchscreen issue could come at anytime this post is not agains "SONY" but to make people aware regards 

[dogtired1]

My touch screen has been giving problems, I cannot even make a phone call. Is there a solution to this issue?

thanks

[Ayerim]

Hi I have a problem with the screen of my xperia u, the left side does not work and I have to use it about 7 months ... what I can do or where to take him?