Tmobile Xperia Z head phone with mircophone stoped working.

[sikorsun]

I was recently forced to upgade the sofware on my phone and now the Skull Candy head phones I have with a built in microphone stopped working.  It has worked flawelessly for the previous 4 months.  I used the headphones every day.  Now nothing.  I have reinstalled sofware using pcc.  I have checked my auxiliary computer speakers and they work fine (3.5mm jack has three contact surfaces).  My headphones with the built in mic has 4 contact areas and works fine in all my other devices as normal headphones.  Is this a bug inthe new software?  It worked fine just the other day.  Help.....

[Uliwooly]

You could repair your phone with SUS or PCC 

Also open the 3.5mm jack cover and look for a white rectangle, is it white or red/pink? 

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[sikorsun]

The microphone jack has not been in Water.  The tag is still white.  The system works fine with jacks that have only audio.  The Green Plug

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The black jack on the bottom is for Skull Candy headphones with a built in Microphone.  The headphones work fine when plugged into my computer, or anything else.  They worked 20 minutes before I updated the software.  Then they stopped.  I had the same problem with my Samsung Galaxy S2, which is why I bought this phone (need the hands free option).  Now it is worthless.

[Uliwooly]

Test your phone's hardware 

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

You can also re-install the current firmware, have you try that?

[sikorsun]

Hardware is not the issue.  I tired a friends headphones and same thing.  They are not recogonized.

the hardware test function ap doesn't have anything to test headphone jack/microphone.

Firmware was re-installed twice

Still no luck.

[Uliwooly]

You have to take it back to Tmobile and/or a Sony repair center