This email will show you How BAD sony ericsson support is!!!

[#1]

I only use this device for 2 damn hour!!!!! ( I censored my email and name.). And no reply from last email until I write this thread!

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Resend. Pls reply ASAP…

From: ***
Sent: Monday, September 06, 2010 1:12 PM
To: 'questions.id@support.sonyericsson.com'
Cc: ***
Subject: RE: Sony Ericsson Contact Center, Ticket: 87933423

Dear Sony Ericsson support,

I brought the damaged vivaz to the service center in Jayapura. After one week, they said they can’t repair it and they can’t replace my vivaz with a new one since they are only “level 2” service center.

My Vivaz has to be sent to Jakarta and I must wait for 2 or 3 month. Is this the way you treat your customers?

I want a quick solution. I’ve paid your device, and I have rights to get a good device, not a malfunctioned device.

So, I want a simple solution from sony ericsson, either replace my vivaz with a new one, or simply refund my money, or suggest me a better solution. I don’t want to wait 2 months to use a thing that I’ve paid about one month ago.

The service id is : jyp00006289

Thanks

Best Regards,
****

From: questions.id@support.sonyericsson.com [mailto:questions.id@support.sonyericsson.com]
Sent: Sunday, August 01, 2010 12:05 AM
To: ***
Subject: Sony Ericsson Contact Center, Ticket: 87933423

	MyPhone Fun & Downloads Update Service
Thank you for contacting Sony Ericsson Contact Center Dear   Mr. ***, We   thank you for supporting Sony Ericsson Product. With regard to your inquiry, first of all we apologize for your inconveniences   in using our product but we will assist you to get the best solution   possible. We suggest you to pick out the battery for about 1-3 minutes and then put it   back again, then try to charge the mobile phone in off condition and wait   until 30 minutes. If   the problem still persist please bring your mobile phone to our nearest   authorized service centre at the address we provided in this attachment. Should you need further information, please do not hesitate to email us at questions.id@support.sonyericsson.com For latest news and product information, please visit our website at www.sonyericsson.com. For software   download and user manual, please visit our website at www.sonyericsson.com/support For content download, please visit our website at www.sonyericsson.com/fun. Should   you have any other questions or suggestions/feedback about our products,   please contact us at Sony Ericsson Contact Center at (021)-2701388 (daily   operating hours on 8.00 - 22.00 WIB). Thank you for your attention and cooperation. With best regards, Zuprizal Lubis Sony Ericsson Contact Center
Contact Us | Legal | Your Privacy ©Copyright 2001-2008. Sony Ericsson Mobile Communications. All rights   reserved.

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Dear Sir/Madam,

I bought a Sony Ericsson Vivas on July, 24 2010 at Ambassador mall in Jakarta. The phone was working good. Today, the display suddently dead. I don't know what's wrong. I've been using the phone for just about 2 hours since I bought it. The machine itself seems to be working since I can receive call.

The problem is, I live in Jayapura. Is there any service center in Jayapura?

Thanks

***


Sent from my HTC Rhodium

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Please do not remove or alter text below this line. [X-Ticket:87933423,2]

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Message was edited by: shadix - signature removed(too long)

[#2]

Still no answer from Sony Ericsson... D**n, I will NOT buy any sony ericsson device ever again, and I will the one who will tell how bad your support to my customers if they ask me about your phones..

[#3]

And you will never get an answer. When they don't know the answer, they simply ignore you.

They disabled my logon once and the instructions said to press a button on the screen and a new password will be sent. Never got the email. Wrote them an email and they insisted that they sent the email. I said send it again. Never got it. When they make an error, they lie about it. But if you think SE is bad, try BlackBerry. Ouch!

[#4]

you know, you are right.  I want to know how I can get the phone to download a .rar file.  I sent 2 emails, and put a question here on this board.  I check a little later, and 10 people had read it, but now it is deleted, and any responses to it.  Something fishy here.

[#5]

Yeah, I wonder how a company as big as sony ericsson has a terrible support like this..

One thing for sure, There will be no "bundling" phones with my products anymore! Period!

[#6]

what do you mean it's deleted? It's right here: http://talk.sonyericsson.com/message/16908#16908. Just because there aren't any answers doesn't mean that they have been removed. There is a posibility that nobody has actually replied (it's up to 27 views at the moment). Here is another thread about rar. files http://talk.sonyericsson.com/message/1432#1432. Hope it helps.

[higwayman]

Shadix, where you bought teh phone from? Jarkata?

[Jeff]

Hi,

I just checked your case history, I do see our team has not replied. I've escalated your case to the appropriate people and I will keep a eye on it's progress. Let me know if you hear anything.

[#9]

Yes, I bought it at eratone(soner official dealer) at Ambassador mall.

[#10]

Thanks for replying (even after 9 days) :smileysad:, They did replied my mail(after 3rd or 4th resend), saying that they will look into this issue, and no further reply till today. The service center in Jayapura did called me few days ago, saying that the phone has been repaired and they've changed all the machine inside(I thought I was supposed to get 1 to 1 replacement???). I haven't take it yet, because I'm out of the town right now. I'll pick it maybe on saturday, and since they changed all the machine(??), I'm hoping the IMEI is still the same. otherwise I wont take it unless they give me a new box with matching IMEI number (I'm planning to  sell this phone, I've given up using your products :smileyhappy:, no hard feeling ),