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the phone does not light up the screen.

Rodrigo06
Visitor

the phone does not light up the screen.

Hello, my phone xperia M does not light the screen, I can hear the programs but I see nothing.

Can anyone help me please? 

9 REPLIES 9
Hampus
Champion

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If I understand you correctly, the display is black? Have you tried to remove the battery and insert it again? If the problem persist, I suggest that you perform a software repair via PC Companion:
http://www.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Rodrigo06
Visitor

I tried but did not work Slightly_frowning_Face

Rodrigo06
Visitor

Help me please

Rodrigo06
Visitor

did not work =(

samkkr
Visitor

if repairing software did not help would suggest to take the phone to sony centre, keep us notified
Rodrigo06
Visitor

Only in a sony center?

Andy9879
Visitor

or just bring it to wherever u bought the phone from.

Rodrigo06
Visitor

Thanks Slightly_smiling_Face

Andy9879
Visitor

Anytime Slightly_smiling_Face